Here is an extensive list of questions that we are frequently asked. If you
have a question that is not on this list please let us know.
Q: Why do some of the movies stop playing and keep re-buffering?
A: All the movies should play smoothly so if they don’t there is a problem.
If a movie does not play at all, even after you wait for it to load and press
Play, then please contact us with the details so that we can fix it immediately.
If a movie does play, but with pauses or interruptions, please read the
following:
There are 2 general ways to watch movies on the internet: downloading and
streaming.
• Downloading. When you download a movie, you are in fact saving the movie file
to your computer. Once the movie is fully downloaded, you just play it right
from your computer. The movie will never pause or re-buffer because your
computer already has the entire movie.
Downloading takes a long time so a more popular method of watching movies is
called "streaming":
• Streaming. When you "stream" a movie on the internet, your computer will first
download a small portion of it in what is called the "buffering" period and then
start playing. As the movie plays, your computer will continue to download the
movie, trying at all times to keep ahead of the point where you are watching.
If your computer does not download the movie quick enough the movie will be
paused until more is downloaded and this is what is known as re-buffering which
can be very frustrating.
Plainly put, "Re-buffering" happens when your computer’s download speed is too
slow. There are 2 reasons for this:
o Your internet connection. You need a broadband connection like a Cable or DSL
line in order watch streaming movies. Is your internet working properly? Are you
downloading other stuff at the same time?
Are you selecting the correct bitrate? Many of our movies are offered at various
bitrates. Bitrates measure the quality and size of the movie. The highest
bitrates can be streamed only on the fastest broadband connections. So if you
are experiencing re-buffering, perhaps you should try selecting a lower bitrate.
A dial-up modem can only handle a 56 kilobit movie while a fast DSL line or
Cable modem should be able to handle 700 kilobits and above. Sometimes you will
see movie selections showing these numbers, while other times it will just say
"High" or "Low" or "Cable" or "Dial-up".
o Our internet connection. With millions of users on our site every day,
sometimes our servers and internet connections get overloaded. We're constantly
trying to expand our capacity but sometimes it's difficult to keep up, so please
let us know if something is slow.
If you believe that the problem is with on our end, please contact us and let us
know exactly which movie section is experiencing problems. We will start working
on it right away!
